Features

GoFundMe Pay processing fees

The payment processing fees for transactions on Live Events are the same as Client’s existing payment processing fees and are in addition to the GoFundMe Pro Transaction Fees set forth on Client’s order form. Live Events currently only supports credit card processing.

Virtual event length

Organizations can host a virtual event that lasts up to 72 hours in length. (This time limit not apply to an auction. An auction can be open for longer than 72 hours.)

Participants per breakout room

Participants are people who can share their camera or microphone. This plan has a max of 20 participants per breakout room. If the session is recorded participants are capped at 9.

Virtual welcome lobby with dynamic event schedule

A welcome area where the organization can post static or live content, and share an event schedule for attendees to view.

Built-in email and texting

Admins can use email and texting to send event wide messages or one on one messages to attendees.

Custom emails

Admins can create templated or custom emails that can be stored and used for emailing attendees.

Alerts

Alerts can be crafted in advance and saved to be sent before, during, or after the event. Alerts are used to send out mass texts, emails, or a notification that appears within the virtual venue. The message can be the same but distributed amongst all three mediums.

Add primary event color

The ability to specify a color that is carried throughout the event.

Custom event text and labels

The ability to customize navigation, labels, and add descriptive text (i.e., lobby, stage, etc).

Agenda builder

Admins can create an event agenda with specific dates, times, content blocks, and highlight sponsors. The agenda is viewable by attendees.

Chat and polls

Chat functionality allows admins to chat directly with attendees and for attendees to chat with each other. Polls can also be conducted during the live event.

Speed networking

Attendees are auto-matched to another attendee where they can quickly chat, share insights, etc. For speed networking, a time limit is set by the admin and no two attendees are matched twice.

Concurrent live video sessions

Admins can host multiple live-streamed video sessions at the same time.

Unlimited virtual expo hosting

The ability for admins to create virtual exhibitor booths. This includes the ability to share collateral, links, and content on an exhibitor profile page.

Moderator capabilities

Moderators can share a backstage link with any speaker that is going on stage. Which allows the speaker, guest(s), and moderator to prepare prior to going live. The moderator can simply hit broadcast to go live.

RTMP compatible

Live Events provides virtual studio technology that will allow organizations to broadcast to their own stage as well to other platforms. Organizations can also leverage the RTMP settings of their stage to stream from OBS Studio, Zoom, or another source.

Simulcast

The ability to configure any stage to simulcast to 3rd platforms like Facebook, Twitch, or YouTube Live.

Pinned stage

The ability for attendees to pin the stage in their virtual event venue so that when they navigate to other parts of the venue the content from that stage will always be present.

Magic links

Magic Links are links that have a special code for a specific attendee embedded in them. These links allow attendees to login into an event without needing a username and password. When an attendee registers for an event, they receive a link, as well as in each reminder they receive.

Multiple stages

The ability to host multiple stages concurrently so multiple topics can be presented at the same time.

Admin roles with team permissions

Live Events has a full permissions structure behind each event that can granularly control what an admin user can do within the event settings.

Basic analytics

Basic analytics gives admins access to fundamental stats around attendees, sessions, booths, and break-out rooms. Admins can see who attended vs. did not attend, which sessions were most attended and how different booths or breakout rooms performed.

Recordings of stages and rooms

The ability to record content that is presented on stages or in breakout rooms. This content can be stored within the Live Events platform.

Generate transcriptions of recordings

The ability to generate transcripts of the recorded content.

On-site check-in

Admins can check-in attendees on-site through the check-in tools.

Silent auction

Display an unlimited amount of silent auction items, and allow attendees to bid on them. Multiple images can be added as well as a starting bid, and you can enable "buy now".

Live auction

Display a live auction item, and select a winner. Once the winner is selected through the system, the winner will receive an automated email.

Fixed price/quantity

Add an item with a specific price and quantity, such as merchandise or non-auction items that are for sale. Once the quantity has been reached, the item will appear “sold out”.

Donation/Fund-a-need

Add an item with designated amounts that someone can commit. Used for donations or virtual paddle-raise / fund-a-need.

Paddle raise "quick add" mode

Input bidder numbers or bidder names on the back-end of Live Events to record a donation commitment.

Text-to-donate

Admins can create one keyword per event that can be shared with attendees to text to a pre-defined phone number.

Table and seating management

Drag and drop attendees to tables, auto-assign attendees to tables, customize table names and the number of seats at each table, view seat numbers on attendee records as you check them in, and print table assignments.

Group registration management (beta)

Streamline the management of group or sponsor ticketed by allowing Group Contacts to manage, assign/unassign and edit registration information for their group attendees leading up to the event.

Live Events admin mobile app (beta)

The Live Events admin mobile app is in a BETA release. The tool will allow Live Events admins to search for, edit and check-in attendees on their mobile devices, once generally available.

Onboarding and training

Weekly coaching webinars are available to get up to speed on the Live Events platform, in addition to on-demand support documentation.

Assisted auctions onboarding

Assisted, proactive onboarding by the Live Events team centered around key milestones leading up to an auction-style event.

Live chat

Ability to submit support requests through Live Chat during business hours (Monday to Friday from 6:30 A.M. to 5:30 P.M. PST).

Email support

Ability to submit support tickets via our web form, which strategically routes cases to our Care team to expedite responses and resolution during business hours (Monday to Friday from 6:30 A.M. to 5:30 P.M. PST).

Phone support

Access GoFundMe Pro Care representatives via phone for any platform or technical questions during business hours (Monday to Friday from 6:30 A.M. to 5:30 P.M. PST). Emergency contact line for after-hours, weekends, and holidays.