GoFundMe Pro - Support Options
Essentials Support
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24x7x365 Uptime Monitoring |
Around-the-clock monitoring and status page with real-time alerts. |
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In-Product Resource Center |
Access to GoFundMe Pro's in-product resource center, which includes help articles, webinars, and information on recent product releases. |
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Email Support |
Admins and your donors can submit support tickets via our web form or directly via email. Cases are strategically routed to our Care team to expedite responses and resolution. Email support is available Monday - Friday, 6:30am - 5:30pm PT. |
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Chat Support |
Administrators get immediate help from a GoFundMe Pro Care team member via live chat. Chat is available 5am - 9pm PT, 7 days a week, 364 days a year. |
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Onboarding Support |
Access to weekly trainings, courses, and resources to learn about GoFundMe Pro functionality and how to maximise your fundraising potential. |
Enhanced Support
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24x7x365 Uptime Monitoring |
Around-the-clock monitoring and status page with real-time alerts. |
|
In-Product Resource Center |
Access to GoFundMe Pro’s in-product resource center, which includes help articles, webinars, and information on recent product releases. |
|
Email Support |
Admins and your donors can submit support tickets via our web form or directly via email. Cases are strategically routed to our Care team to expedite responses and resolution. Email support is available Monday - Friday, 6:30am - 5:30pm PT. |
|
Chat Support |
Administrators get immediate help from a GoFundMe Pro Care team member via live chat. Chat is available 5am - 9pm PT, 7 days a week, 364 days a year. |
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API Support |
Ability to submit technical questions related to our API. |
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Call Back Service - Phone Support |
Leave us a voicemail and we will call you back within 24 hours for a personalized support service. |
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Onboarding Support |
Access to weekly trainings, courses, and resources to learn about GoFundMe Pro functionality and how to maximise your fundraising potential. |
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Salesforce Integration Support |
Whether you’re using our Salesforce Integration with NPSP or NPC, our dedicated technical engineers are here to help via email support. |
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GoFundMe Pro Coaching |
Access coaching sessions to learn more from our experts on GoFundMe Pro best practices. |
Enterprise Support
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24x7x365 Uptime Monitoring |
Around-the-clock monitoring and status page with real-time alerts. |
|
In-Product Resource Center |
Access to GoFundMe Pro’s in-product resource center, which includes help articles, webinars, and information on recent product releases. |
|
Email Support |
Admins and your donors can submit support tickets via our web form or directly via email. Cases are strategically routed to our Care team to expedite responses and resolution. Email support is available Monday - Friday, 6:30am - 5:30pm PT. |
|
Chat Support |
Administrators get immediate help from a GoFundMe Pro Care team member via live chat. Chat is available 5am - 9pm PT, 7 days a week, 364 days a year. |
|
API Support |
Ability to submit technical questions related to our API. |
|
Call Back Service - Phone Support |
Leave us a voicemail and we will call you back within 24 hours for a personalized support service. You will also have access to our out-of-hours emergency support line for any critical needs outside the availability of our chat/email channels. |
|
Onboarding Support |
Access to weekly trainings, courses, and resources to learn about GoFundMe Pro functionality and how to maximise your fundraising potential. |
|
Salesforce Integration Support |
Whether you’re using our Salesforce Integration with NPSP or NPC, our dedicated technical engineers are here to help via email support. |
|
GoFundMe Pro Coaching |
Access coaching sessions to learn more from our experts on GoFundMe Pro best practices. |
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Designated Customer Account Team |
Access to Account and Customer Experience teams to help accomplish your organization's goals and provide growth opportunities. |
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GoFundMe Pro Business Review |
Regular business reviews with your designated Account Management team to review performance metrics and discover growth opportunities. |
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